Refund Policy
Effective: April 2026
Plain-language summary
If a tool fails to deliver what you paid for, or an Expert Review session cannot be completed on our end, we refund you in full. Because our AI tools generate instant-access digital deliverables, we cannot offer change-of-mind refunds once the tool has been used.
AI FDD Analyzer ($197)
Each purchase provides one analysis of one Franchise Disclosure Document. Refund eligibility:
- Full refund if the tool fails to produce an analysis after you upload a valid FDD, or if you cannot access the tool due to a technical issue on our end.
- No refund once the analysis has been completed and the report has been generated, viewed, or downloaded.
Request refunds within 14 days of purchase by emailing hello@franchisecaliber.com with your order number.
Franchise Decision Kit ($497)
Lifetime access to a suite of tools including the AI FDD Analyzer, Franchise Comparison Tool, Negotiation Simulator, and Validation Call Scripts. Refund eligibility:
- Full refund within 14 days if no tools have been used and no reports have been generated.
- Partial refund may be offered if only the FDD Analyzer portion has been used, with $197 retained for that portion.
- No refund if multiple tools have been used or outputs generated.
Expert Review ($997)
A 90-minute consultation plus a written action plan and 2 weeks of email follow-up. Refund eligibility:
- Full refund if the call cannot be scheduled within 30 days of purchase, or if the call does not take place due to scheduling or technical failure on our end.
- Full refund if requested before your scheduled call date.
- No refund after the call has been completed.
Bundle ($1,197)
Decision Kit plus Expert Review. Refund eligibility follows the rules of the individual components above. If the Expert Review has not yet occurred, you can request a refund of the unused portion ($700).
Systems Playbook ($297)
A custom AI-generated operational playbook delivered immediately after purchase. Refund eligibility:
- Full refund within 14 days if the playbook generation fails and cannot be recovered.
- No refund once the playbook has been generated and delivered.
Systems Strategy Session ($697)
A 90-minute strategic consultation with a written systems roadmap. Refund eligibility mirrors the Expert Review policy above.
How to request a refund
Email hello@franchisecaliber.com with your order number, the date of purchase, and the reason for the refund. We respond within one business day. Approved refunds are processed to the original payment method within 5 to 10 business days.
Disputes
If a refund request cannot be resolved through email, we ask that you do not file a chargeback without contacting us first. Chargebacks filed without prior communication may result in loss of access to all purchased products and a permanent bar from future purchases.
Contact
Questions about a purchase or refund: hello@franchisecaliber.com